[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Honeycomb Insurance is a rapidly growing global startup focused on reshaping the future of insurance. As a Customer Success Representative, you will be the first point of contact for agents and policyholders, managing inquiries and delivering a positive experience across various communication channels.

Responsibilities

• Respond to inbound calls and emails with timely, accurate, and professional service -- phones are the priority
• Build strong relationships with agents and customers through clear communication and consistent follow-through
• Gather information needed to complete or revise quotes and keep open quote files up to date
• Resolve service and billing inquiries or route them to the right internal team when needed
• Keep detailed, accurate notes in HubSpot (our CRM) after every interaction
• Spot patterns in customer or agent feedback and escalate product or process insights to the team
• Support internal operations like producer login setups and agent onboarding
• Guide agents and customers on how to use our tools and self-service options
• Contribute to building and refining the processes and playbooks that will define how this team operates for years to come
• Take on new tasks as the business grows and needs shift

Skills

• 1+ years of experience in customer service, support, or an insurance-related role
• Comfortable working in a fast-paced environment where tools and processes are still evolving
• Strong problem-solving skills and the ability to manage multiple tasks at once
• Experience with CRM tools -- HubSpot experience is a plus
• Excellent written and verbal communication skills with strong attention to detail
• Ability to listen actively, empathize, and de-escalate professionally
• Hybrid availability: Must be able to work from our downtown Chicago office Tuesday through Thursday

Benefits

• ISO stock options
• Medical, dental, and vision coverage for you and your dependents
• HSA with company contributions
• 401(k) with company match
• Flexible time off
• 10 company-paid holidays
• Paid family leave
• Catered team lunch every Tuesday
• Monthly team events
• Free onsite gym membership

Company Overview