[Remote] Senior Cloud Operations Engineer, Deployments

Note: The job is a remote job and is open to candidates in USA. Pegasystems is a leading technology company specializing in cloud services. They are seeking a Senior Cloud Operations Engineer to ensure the reliability and availability of their cloud service offerings, requiring hands-on operational experience in an enterprise cloud environment.

Responsibilities

• Perform provisioning of new environments and upgrade of the infrastructure components & Product application
• Perform decommission of existing environments
• Troubleshoot and resolve customers environment issues along with root cause analysis
• Create and maintain operational runbooks
• Identify and document Standard operating procedures for daily tasks
• Participate in testing of pre-release product enhancement testing with Engineering
• Identify opportunities for automation of repeated tasks and reduce toil
• Write scripts to automate repetitive tasks
• Work with team on scheduling upgrade tasks / hotfixes and patches
• Manage / execute deployment of system updates / patches and hotfixes
• Monitor the teams ticket queue and work with team to distribute tickets in timely manner
• Monitor teams email distribution list for escalation / communication and work with team to respond in timely manner
• Prepare handoff documentation to work with other global teams
• Willing to be on-call to support customers 24 x 7 on rotational basis

Skills

• US Citizenship is required due to occasional work with FedRamp
• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• Self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross-functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers
• 5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
• 5+ years of experience with enterprise scale Linux Administration
• Hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc
• Administration of web servers running Tomcat, Apache, IIS, Nginx
• Bachelor's degree in Computer Science/Engineering or equivalent
• Experience with microservices architecture with Kubernetes
• Basic network troubleshooting skills including TCP/IP, DNS, VPN
• Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks
• AWS / GCP Certification
• Certified Kubernetes Administrator

Benefits

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• Annual bonus OR commission
• Benefits and other incentives

Company Overview