[Remote] Senior Principal Technology Consultant ServiceNow-IRM

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, dedicated to transforming how we work. The Senior Principal Technology Consultant will serve as a functional and technical expert, guiding customers in configuring ServiceNow's Risk & Resilience products to drive business outcomes and improve their risk processes.

Responsibilities

• Develop solutions for our customers through technical configuration of the Risk & Resilience products
• Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
• Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
• Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
• Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
• Develop required workspace components using UIB and otherwise to meet the acceptance criteria
• Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific services sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 30% travel annually, driven by customer needs and internal meetings

Skills

• Current active ServiceNow certifications: Certified System Administrator (CSA)
• Current active ServiceNow certifications: Certified Implementation Specialist in Risk and Compliance (CIS-RC)
• 10-12 years of ServiceNow configuration/development experience for complex, highly-capable technologies – inclusive of integrations
• 10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Proficiency in ServiceNow scripting and Glide Scripting
• Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
• Proven team player and team builder

Company Overview

Company H1B Sponsorship