[Remote] Change Management Manager, Deloitte Global Tax and Legal Job Details | Deloitte

Note: The job is a remote job and is open to candidates in USA. Deloitte is a global leader in providing tax and legal services, and they are seeking a Change Management Manager to drive the adoption strategy for the Intela Tax platform. The role involves developing communication strategies, managing adoption metrics, and collaborating with local teams to enhance the user learning experience.

Responsibilities

• Drive the Global Tax & Legal Intela Platform adoption strategy
• Develop and manage the overall Intela Tax platform change and adoption strategy
• Execute key deliverables including overall adoption approach and quarterly adoption spotlights in addition to infusing all collateral with an adoption mindset
• Provide thoughtful insight and partnership to drive strategy forward faster
• Oversee the development and communication of adoption metrics and data points that will drive insights and actions for Intela teams
• Refine and execute communication strategy and approach
• Develop and publish key communications
• Align Intela and Deloitte branding across deliverables
• Position Intela narrative positively across stakeholders
• Equip local Deloitte teams with templates, key content, and guidance for Intela communications, answer questions and support as needed
• Communicate Intela platform benefits effectively for all levels
• Utilize Global communication channels to craft and distribute comms that drive awareness, desire, and adoption of Intela (Teams channels, intranet, meeting agendas, newsletters, Intela in 90, etc.)
• Drive community between Global Intela Program Team and local Change, Communication and Learning Leads
• Lead community building events such as the Intela Deployment & Enablement Community Connects
• Share stories, templates, and best practices
• Enable Global Intela Program Team with change, comm, and collateral needs
• Refine Playbooks, presentations, communications, and collateral to align with Deloitte and Intela brand and messaging
• Refine narrative using change communications best practices and keeping the adoption strategy in mind
• Draft and publish key program and leader communications
• Track Global Intela change, communication, and collateral metrics monthly and revise as program matures
• Collaborate with the Learning Team to create holistic approaches for the Intela user learning experience
• Provide change and adoption metrics and analysis to support overall learning strategy
• Understand the learning needs of the Intela community and identify opportunities to enhance the learning experience
• Partner with subject matter experts to infuse learning into change management strategies (micro learning, knowledge sharing stories, etc.)
• Oversee project management planning for the Change and Adoption team
• Manage timelines, level of effort and resource/capacity plans for change management deliverables and ad hoc work
• Utilize project management approaches to adhere to timelines and report on status
• Communicate risks, issues and decisions to Intela leadership

Skills

• Minimum 5 years' experience in organizational change management and/or communications, preferably with an ERP system
• Bachelor's degree in a related field
• Strong core consulting skills, especially storyboarding and storytelling, ability to work through ambiguity, and analyzing information for conclusions
• Strong written and verbal communication skills
• Strong presentation and organizational skills
• Ability to work on multiple activities concurrently
• Ability to work independently
• Ability to work in a virtual environment
• Flexibility to support different time zones
• Experience on multiple projects using Deloitte's OCM methodology
• Experience working in a global environment
• Knowledge of Deloitte's Tax service lines and market offerings

Benefits

• Limited immigration sponsorship may be available.
• At Deloitte, we value our people and offer employees a broad range of benefits.
• Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a [comprehensive variety of programs and resources](https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html) to support your health and well-being.
• From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career.
• We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship.
• From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Company Overview

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