[Remote] Senior Data Analyst, Specialty Care

Note: The job is a remote job and is open to candidates in USA. Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are hiring a Senior Data Analyst within their Business Intelligence organization to work with the Specialty Care team, focusing on defining KPIs, tracking outcomes, and conducting analyses to drive strategic decision-making.

Responsibilities

• Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services
• Build and maintain dashboards and data visualizations in business intelligence tools (ex: Looker, Hex, Omni) that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency
• Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes
• Identify trends and gaps in program performance and recommend opportunities for improvement based on data-driven insights
• Support data integrity efforts by contributing to dbt models and ensuring consistent, scalable data structures across Specialty Care programs
• Partner with data, product, and engineering teams to ensure the Specialty Care team has access to the necessary data sources for comprehensive reporting
• Serve as a data advisor and thought partner for Specialty Care leadership, proactively shaping how success is measured and informing future strategic initiatives
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency

Skills

• You are passionate about changing the face of mental health care and Spring Health's mission to remove all barriers to mental health resonates with you
• You are an early adopter of AI and automation tools, you actively experiment with LLMs, AI-assisted analytics, and emerging tooling to accelerate your work and surface insights faster
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You are an expert in SQL, and have at least familiarity with dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that provide the most value for your stakeholders
• You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Company Overview

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