[Remote] Avaya and Cisco Voice Administrator

Note: The job is a remote job and is open to candidates in USA. DXC Technology is a leading global provider of information technology services, and they are seeking a Voice Administrator to manage their enterprise voice infrastructure. The role focuses on configuring, maintaining, and supporting Avaya and Cisco voice solutions to ensure reliable communication services across the organization.

Responsibilities

• Configure, install, and support Avaya Aura solutions, including Communication Manager (CM), System Manager, and Session Manager
• Perform MAC (Move, Add, Change) requests for telephony devices, extensions, and user configurations
• Administer and maintain the Avaya Messaging voicemail system, including setup, troubleshooting, and user support
• Support and maintain Cisco voice environments, including Cisco Call Manager (CUCM) and Cisco Unity voicemail systems
• Troubleshoot telephony issues across Avaya and Cisco platforms, including SIP, VoIP, call routing, and voicemail integration
• Monitor system performance, perform diagnostics, and resolve voice‑related incidents in a timely manner
• Collaborate with networking, security, and systems teams to ensure optimal integration and performance of voice applications
• Document system configurations, changes, procedures, and troubleshooting steps for internal knowledge sharing
• Assist with software upgrades, patches, migrations, and other improvement initiatives for both Avaya and Cisco systems
• Provide end‑user support for phone devices, softphones, voicemail access, and telephony features

Skills

• U.S. Citizenship due to compliance with ITAR regulations
• Hands-on experience with Avaya Aura platforms (Communication Manager, System Manager, Session Manager)
• Strong understanding of Cisco Call Manager (CUCM) and Cisco Unity voicemail administration
• Working knowledge of VoIP, SIP protocols, call routing, dial plans, and general telephony infrastructure
• Strong troubleshooting skills for voice quality issues, device provisioning, and cross-platform integrations
• Experience managing voicemail systems such as Avaya Messaging and Cisco Unity
• Excellent communication, documentation, and organizational skills
• Ability to work independently while collaborating effectively with cross-functional IT teams
• Strong customer service mindset with the ability to support users at all technical levels
• Candidates located in the Boston, MA area

Benefits

• Full-time hires are eligible to participate in the DXC benefit program.
• DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

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