[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. DOOR is a company focused on Building Intelligence, combining hardware, software, and automated operations for multifamily properties. They are seeking a Strategic Account Manager to manage and grow relationships with enterprise customers, ensuring their needs are met while driving retention and growth opportunities.

Responsibilities

• Act as the primary point of contact for assigned strategic and enterprise-level clients
• Develop a strong understanding of clients’ business objectives, challenges, and needs
• Build trusted advisor relationships with executive leaders, including C-suite stakeholders, and effectively navigate complex customer organizations to drive alignment and business outcomes
• Identify upsell, cross-sell, and expansion opportunities to grow account value
• Drive account renewals and proactively mitigate churn risks
• Negotiate contracts and pricing in alignment with company policies
• Ensure clients achieve maximum value from products and services
• Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption
• Gather customer feedback to inform internal teams and improve offerings
• Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions, presenting performance metrics, business outcomes, and recommendations to senior leadership and C-suite stakeholders
• Manage a portfolio of strategic and enterprise-level clients with responsibility for meeting retention and growth targets
• Maintain accurate records of account activity in CRM tools
• Provide regular reporting on account performance and business impact
• Work closely with Marketing and Sales teams to support campaigns and lead generation within accounts
• Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients
• Contribute to strategy development for a portfolio of strategic and enterprise-level market segments

Skills

• Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
• 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients)
• Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required
• Strong track record of meeting or exceeding renewal and expansion targets
• Excellent communication, presentation, and negotiation skills
• Ability to manage multiple accounts with varying needs and priorities
• Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance
• Periodic travel is required to support customer meetings, industry events, and team collaboration, averaging approximately once per quarter
• This is a remote role based in the United States
• Experience in SaaS, technology, or B2B solutions preferred

Benefits

• Employer-sponsored health, dental, vision and life options
• Generous PTO
• Company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace
• Flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being
• Flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives
• Medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners
• Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs
• Employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage
• Short-term and long-term disability coverage
• 401(k) Retirement Plan through Vanguard, with flexible contribution options
• Employees get a full setup of hardware from our home line of products as well as FREE monitoring

Company Overview