[Remote] AI Operations Lead

Note: The job is a remote job and is open to candidates in USA. ApartmentIQ is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. The AI Operations Lead will play a crucial role in accelerating the company's transition to a native AI business by deploying AI-powered automations and improving workflows across various teams.

Responsibilities

• Deploy AI-powered automations, copilots, and agentic workflows across a focused set of non-engineering teams within your first 6–12 months
• Partner with teams across Product, Sales, Customer Success, Marketing, Operations, and Support to deeply understand workflows, bottlenecks, edge cases, and success metrics
• Map existing business processes and identify opportunities where AI can reduce manual work, improve quality, accelerate decision-making, or create better customer experiences
• Build workflows using tools such as ChatGPT, Claude, Cursor, n8n, Zapier, Make, Retool, Notion, SQL, BI tools, APIs, and internal data sources
• Orchestrate integrations between AI tools and core business systems such as CRM, support platforms, marketing automation tools, product analytics, databases, and internal reporting systems
• Measure impact through dashboards, QA checks, usage metrics, time savings, accuracy, adoption, and stakeholder feedback
• Iteratively improve deployed workflows based on user behavior, qualitative feedback, and performance data
• Enable team members to use AI effectively in their daily work through training, documentation, templates, office hours, and hands-on coaching
• Identify and coach internal AI champions who can help scale adoption within their teams
• Create reusable playbooks, prompts, templates, and workflow patterns that make AI adoption repeatable across the company
• Work with Product and Engineering when AI workflows need deeper technical support, productization, or integration into customer-facing systems
• Stay current on emerging AI tools, agentic workflow platforms, and automation patterns, and translate that knowledge into practical business impact

Skills

• 3–6 years of experience in product operations, business operations, revenue operations, strategy, technical program management, solutions, automation, data, or a similar role
• Demonstrated experience using AI to build, ship, automate, or materially improve work in a prior role, project, or team
• Strong fluency with modern AI tools such as ChatGPT, Claude, Cursor, Claude Code, Codex, or similar AI-native development environments
• Technical comfort with low-code/no-code tools, workflow automation platforms, SQL, BI tools, APIs, scripting, or systems integrations
• Strong operational empathy, with the ability to partner closely with business teams, understand their day-to-day work, and build solutions they actually adopt
• Excellent communication skills, including the ability to write crisp documentation, lead engaging trainings, and persuade teams to change how they work
• Analytical and data-driven approach to identifying, prioritizing, measuring, and improving AI-enabled workflows
• High ownership, strong urgency, and comfort operating with autonomy in ambiguous environments
• Strong product judgment, including knowing when to prototype, when to automate, when to involve Engineering, and when to kill an idea
• Bias toward hands-on building over strategy-only work
• Passion for AI, automation, operational excellence, and helping teams build durable leverage
• Familiarity with workflows across operating teams such as Sales, Customer Success, Support, Marketing, Finance, RevOps, Product, or People
• Experience with internal enablement, change management, or company-wide tool adoption programs
• Experience in B2B SaaS, MarTech, PropTech, marketplaces, multifamily, or marketing automation
• Experience with Salesforce, HubSpot, Zendesk, Intercom, Pylon, Segment, BigQuery, Snowflake, dbt, Retool, Zapier, Make, n8n, Gumloop, or similar systems
• Experience designing human-in-the-loop workflows, QA processes, escalation paths, or operational guardrails
• Experience with agentic workflows, prompt evaluation, RAG, LLM observability, or AI workflow monitoring

Benefits

• Remote-First : We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Competitive Compensation : We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
• Paid Time Off : Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
• Your Health Matters : Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
• Peace of Mind (On Us) : We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew : Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
• Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

Company Overview