[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. License & Scale is a growing organization focused on helping clients unlock the full value of their products and services through effective licensing and scalable solutions. The Remote Customer Success Manager will be responsible for owning a portfolio of customer accounts, onboarding new customers, and providing ongoing support to ensure they achieve measurable value from the company's solutions.

Responsibilities

• Owning a portfolio of customer accounts and ensuring they achieve measurable value from our solutions
• Onboard new customers, guide them through implementation, and provide ongoing support and best practices to help them meet their business goals
• Conduct regular check-ins and business reviews, respond to inquiries, and proactively identify risks or opportunities to improve customer experience and retention
• Collaborate with sales, product, and support teams to escalate issues, share customer feedback, and advocate for features that improve the overall offering
• Analyze usage data and customer health metrics to develop action plans that increase adoption, renewals, and customer satisfaction

Skills

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to manage expectations and resolve issues effectively
• Experience driving Customer Retention by identifying risks, creating success plans, and leading renewal or expansion conversations
• Proven Relationship Building abilities, with a track record of becoming a trusted partner to stakeholders at varying levels
• Solid Analytical Skills to interpret customer data, usage trends, and feedback, and to translate insights into clear recommendations
• Excellent written and verbal communication skills, with the ability to explain technical or complex concepts in a clear, concise way
• Comfort working in a remote, fast-paced setting, with strong organizational skills and the ability to manage multiple accounts and priorities
• Previous experience in a Customer Success, Account Management, or client-facing role in a SaaS or technology-driven environment

Benefits

• Remote-first environment that values accountability, clear communication, and continuous improvement
• The company encourages initiative and offers opportunities to shape processes and best practices as it grows
• Remote: Anywhere in the US/ Canada

Company Overview