[Remote] Clinical Operations Director

Note: The job is a remote job and is open to candidates in USA. Dreem Health, powered by Sunrise, is America’s leading digital sleep clinic focused on improving access to sleep care. They are seeking a Clinical Operations Director to lead and scale the operational engine behind their clinical business, ensuring efficient and high-quality patient care while overseeing clinical logistics and team performance.

Responsibilities

• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale
• Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets
• Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems
• Develop and maintain provider capacity planning models to align clinical supply with projected patient demand
• Optimize provider staffing models, productivity, utilization, and workforce deployment strategies
• Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis
• Lead the teams and processes that connect patients, providers, diagnostics, and treatment
• Oversee care coordination operations and service delivery across the patient journey
• Establish and manage operational standards, and performance metrics
• Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale
• Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows
• Ensure seamless collaboration across clinical, operational, and support functions
• Own the conversion funnel from referral to treatment — and every drop-off point in between
• Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement
• Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams
• Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions
• Oversee operational performance related to home sleep testing and PAP therapy fulfillment
• Lead end-to-end logistics operations supporting diagnostic and treatment equipment
• Monitor and improve delivery, return, utilization, and cost-efficiency metrics
• Partner with vendors and supply chain partners to ensure operational reliability and scalability
• Ensure logistics performance supports clinical timelines and patient experience expectations
• Develop scalable processes to support growth while maintaining operational quality and cost discipline
• Serve as the bridge between clinical operations and company growth objectives
• Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts
• Develop operational models supporting new markets and service offerings
• Build and maintain reporting frameworks that provide visibility into performance across all operational functions
• The Clinical Operations Director will directly lead a growing team across multiple functions
• This is a player-coach leadership role requiring both strategic vision and operational engagement
• Build, mentor, and develop high-performing leaders and teams
• Establish clear goals, performance expectations, and accountability frameworks
• Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence
• Drive organizational alignment through effective communication and cross-functional partnership
• Develop organizational structures capable of supporting significant future growth

Skills

• 10+ years of progressive clinical operations experience within healthcare organizations
• 3–5+ years of senior leadership experience managing multi-functional operational teams
• Experience leading clinical operations across multiple states
• Proven success managing operational teams of 50+ employees within healthcare environments
• Demonstrated experience managing operational budgets and allocating resources effectively to support business objectives
• Strong analytical capabilities with experience leveraging data to drive decision-making and operational improvements
• Experience partnering cross-functionally with clinical, technology, finance, and executive leadership teams
• Ability to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguity
• Experience in working within an international context - you easily navigate the unwritten rules of American and European work cultures
• Experience in telehealth, digital health, ambulatory care, virtual care, or healthcare services organizations
• Experience supporting rapid-growth or scaling healthcare businesses
• Advanced degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field

Benefits

• Meaningful work that directly improves peoples’ lives
• Be part of an international team across the US, France, Belgium
• Annual team offsite
• Comprehensive health benefits (medical, dental, vision)
• FREE One Medical membership
• 401(k) with company match
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave
• Monthly phone and internet stipend

Company Overview