[Remote] Technical Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Legrand, North America is seeking a Technical Customer Success Manager to join their Data Center Power and Control Division ZPE Systems Team. This role involves owning the technical success of enterprise customers across the full customer lifecycle, including pre-sales engagement and post-sales ownership, ensuring customers achieve long-term value after deployment.

Responsibilities

• Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures
• Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations
• Ensure proposed solutions are realistic, supportable, and scalable
• Own post‑sale technical onboarding, deployment, and enablement
• Lead complex Out‑of‑Band infrastructure deployments end to end
• Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction
• Deliver training and professional services directly or via partners

Skills

• Bachelor's degree in Computer Science, Engineering, or related field—or equivalent practical experience
• Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles
• Travel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible scheduling
• Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs)
• Experience leading customer‑facing technical conversations
• Ability to manage work across pre‑ and post‑sales phases
• Experience with Out‑of‑Band infrastructure (console servers, KVM, IPMI)
• Automation and scripting (Python, Bash)
• NetOps tools and observability platforms
• Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles
• Experience with automation/orchestration tools such as Ansible or Terraform
• Understanding of NetConf, RestConf, or gNMI
• Basic cloud networking concepts across AWS, Azure, and/or GCP
• Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana
• Familiarity with ServiceNow or similar ticketing systems
• Familiarity with enterprise systems (Salesforce, Jira)

Benefits

• Comprehensive health benefits
• An industry-leading 401(k) match
• Paid maternity and parental leave
• PTO
• Holidays
• Disability coverage
• Bonus opportunities
• Paid volunteer time
• Access to an active Employee Resource Groups that support women in engineering and underrepresented identities
• The culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization

Company Overview