[Remote] Deputy Chief Officer (Clinical Contact Center) - Detail NTE 120 Days

Note: The job is a remote job and is open to candidates in USA. USAJOBS is seeking applicants for the position of Deputy Chief Officer within the Clinical Contact Center of the Veterans Health Administration. The selected candidate will serve as a technical expert, responsible for clinic access, data validation, quality assurance, and implementing national directives and policies.

Responsibilities

• Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints
• Provides leadership and guidance to determine the resource needs of all organizational elements
• Adjusts resources allocations as dictated by a change in the program needs or requirements
• Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner
• Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions
• Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.)
• Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations
• Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries
• Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers
• Reviews and evaluates the results of audits/inspections and responses to action items
• Performs other related duties as required

Skills

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
• Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of this position
• Education: Successful completion of a master's degree or equivalent graduate degree, two (2) full years of graduate level education leading to such a degree, or LL.B. or J.D. in a related field that demonstrates my ability to perform the duties of this position
• Combination: Equivalent combinations of successfully completed graduate-level education (beyond the first year) and specialized experience, as described above, which meet the total experience requirements for this grade level
• You will be rated on the following Competencies for this position: Financial Management, Administration and Management, Human Resources Management, Quality Management
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations
• A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities
• Regular and recurring work is mostly sedentary and involves sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another
• For more information on these qualification standards, please visit the United States Office of Personnel Management's website

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
• You will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

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