[Remote] Staff Technical Product Manager

Note: The job is a remote job and is open to candidates in USA. Scout Motors Inc. is an iconic brand redefining the pick-up truck and rugged SUV marketplace. As a Staff Technical Product Manager, you will lead the execution of Scout’s digital diagnostic and fault resolution ecosystem, bridging engineering, product management, and Aftersales business to deliver scalable solutions that enhance diagnostic accuracy and technician efficiency.

Responsibilities

• Execute on the product vision, strategy, and roadmap for Scout’s diagnostics and Vehicle Health platforms, ensuring alignment with business goals and stakeholder needs across Aftersales, Vehicle Engineering and RVT partners
• Solve operational challenges related to fault identification and resolution by enhancing diagnostic workflows, guided fault-finding capabilities, and technician tool usability
• Integrate diagnostic systems with production and R&D platforms to enable seamless data exchange and maximize utilization
• Lead the Product Development in defining and delivering the product development roadmap for integrated diagnostic solutions
• Collaborate closely with cross-functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front-end tool interfaces
• Develop an intelligent fault-guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over-the-air updates
• Ensure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integration
• Serve as a trusted advisor to internal and external partners, translating requirements and integration needs into product requirements and scalable technology solutions that improve diagnostic performance and technician experience
• Lead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the network
• Support deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughput
• Collaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutions
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across tool interfaces and guided workflows
• Define KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performance
• Incorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiency
• Use data and user feedback to drive product improvements that enhance diagnostic operations and service outcomes

Skills

• 8+ years of product management experience, with a strong emphasis on technical platforms and service tools
• Proven success in building and launching diagnostic digital solutions
• Strong understanding of system architecture, APIs, and cloud technologies
• Experience with diagnostic platforms, service tools, or vehicle communication systems
• Proficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices (user interviews, service blueprints)
• Ability to create detailed technical requirement for software engineering partners
• Highly analytical mindset with strong problem-solving capabilities
• Excellent communication and stakeholder management; be able to align engineering, operations, business, and field teams
• Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation
• Bachelor's degree in Computer Science, Engineering, or related field
• Automotive diagnostics experience strongly preferred
• MBA or advanced technical degree preferred

Benefits

• Competitive insurance including: + Medical, dental, vision and income protection plans
• 401(k) program with: + An employer match and immediate vesting
• Generous Paid Time Off including: + 20 days planned PTO, as accrued + 40 hours of unplanned PTO and 14 company or floating holidays, annually + Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders + Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Company Overview

Company H1B Sponsorship