[Remote] HPC Advanced Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Leidos is a company that supports the Department of Defense's largest supercomputing centers. They are seeking an HPC Advanced Customer Support Specialist to provide advanced customer support expertise, ensuring DoD scientists have reliable access to critical supercomputing resources.

Responsibilities

• Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications
• Assess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue
• Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations
• Identify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue
• Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors

Skills

• Must hold an active in scope Secret clearance prior to start. (US Citizenship required)
• Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience
• Communicates effectively both orally and in a written form with users and office staff
• Experience working with HPC resource managers such at Slurm or PBS Pro
• Experience supporting a scientific userbase
• Application installation or optimization experience on an HPC system
• Experience working with MPI
• Experience building software via CMAKE or Spack

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