[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Cencora is an innovative company focused on creating healthier futures. They are seeking a Program Manager to oversee associates, manage projects related to healthcare and reimbursement programs, and ensure quality assurance in operations.

Responsibilities

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls
• Monitors the performance of staff members to assess training needs and requirements
• Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes
• Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes
• Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs
• Implement assigned call centre projects
• Design and development of new projects including development of protocols, resource allocation and database
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement
• Produce all project related reporting
• Participate in client meetings
• Daily and on-going client project communications
• Identify and implement staff recruiting strategies and participate in the hiring process
• Responsible to report all Adverse Events to the assigned units/departments
• The Program Manager will also be assigned other duties and tasks as required from time

Skills

• Minimum University Degree in Business Administration, Science or equivalent experience
• Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
• Minimum 2 years' experience in project or program management
• Minimum 2 years of People management experience
• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Science / healthcare background an asset
• Strong client management experience an asset
• Experience in reimbursement considered an asset
• RN/RPN designation an asset and may be required by specific programs

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

Company Overview