[Remote] Lead Director - Production Services Operations - Digital Data Analytics & Technology

Note: The job is a remote job and is open to candidates in USA. CVS Health is a leading healthcare company dedicated to enhancing the health experience for individuals. They are seeking a Lead Director for Production Services Operations to oversee production stability, champion digital transformation, and drive operational excellence within the Digital, Data, Analytics and Technology team.

Responsibilities

• Lead centralized Production Services defining clear ownership boundaries between central and distributed engineering teams
• Coordinate production activities across multiple departments and teams in a matrixed environment to optimize resource utilization and efficiency
• Establish and enforce operational governance, including standards, processes, best practices and operating cadences across applications, infrastructure, and security domains
• Oversee all aspects of production operations, ensuring adherence to quality standards, timelines, and budget constraints
• Own production stability and resilience, ensuring predictable operations across all technology towers
• Build and maintain strong relationships with internal and external stakeholders
• Communicate effectively with senior leadership regarding production performance, challenges, and opportunities for improvement
• Serve as the central operational leader for production systems, maintaining awareness of system health and emerging issues while coordinating cross-functional efforts to resolve conflicts, mitigate risks, and drive timely resolution of production challenges and bottlenecks
• Collaborate with cross-functional teams to identify and resolve operational issues, ensuring minimal disruption to production schedules
• Lead oversight of production risk and incident resolution, maintaining oversight of root cause analysis processes and coordinating cross-functional efforts to ensure cross-team corrective actions to reduce recurring issues
• Drive initiatives for process improvement, leveraging data analysis and industry best practices to enhance production efficiency and quality
• Establish and operationalize cross-functional KPIs to measure organizational performance, maintaining oversight of KPI results and cross-team alignment to drive consistency with production targets and broader organizational objectives
• Continuously build and mature the Production Services function, including governance, process engineering, and quality oversight capabilities
• Establishing an intake process for new improvement opportunities, with standardized estimation and ROI framework
• Develop and implement production strategies that align with organizational goals and drive operational excellence
• Lead, mentor, and develop a high-performing team of production professionals, fostering a culture of collaboration and accountability

Skills

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field; Master degree preferred; equivalent experience will be considered
• 12+ years in production operations, SRE leadership, infrastructure operations, or large‑scale technology operations, including at least 5 years in a leadership role
• Proven experience in a matrixed environment, with a strong understanding of cross-functional collaboration and leading without authority
• Proficiency in production management software and tools; familiarity with Lean Six Sigma, or other continuous improvement methodologies is a plus
• Strong background in operational governance, process engineering, and incident/problem management
• Proven ability to define and implement KPIs, OKRs, and operational dashboards, with previous experience in executive data analytics reporting
• Executive presence and stakeholder management skills suitable for a regulated, high‑visibility environment
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
• Includes an award target in the company’s equity award program
• Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
• Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility

Company Overview

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