[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Point72 is seeking a motivated and professional Customer Service Representative to join their remote team. In this role, you will assist customers through email, chat, and phone communications while helping create a positive customer experience.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Assist customers with account-related questions and support requests
- Provide accurate information about products and services
- Document customer interactions in company systems
- Escalate complex issues to the appropriate teams
- Follow customer service procedures and company guidelines
- Maintain a positive and respectful tone in all interactions
- Help resolve customer concerns efficiently and effectively
Skills
- 1+ year of customer service experience
- Excellent verbal and written communication skills
- Ability to work independently in a remote environment
- Basic computer proficiency
- Strong attention to detail
- Reliable internet connection
- High school diploma or equivalent
- Previous remote work experience
- Familiarity with CRM platforms
- Experience with email and chat support
Benefits
- Flexible part-time scheduling
- Remote work opportunity
- Paid training
- Career development support
- Collaborative team culture
- Performance recognition
- Growth opportunities
- Professional and supportive work environment
Company Overview
Company H1B Sponsorship
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