[Remote] Sr. Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Dragos, Inc. is on a mission to defend industrial organizations with best-in-class technology and services in ICS/OT Cybersecurity. They are seeking a Senior Technical Account Manager to build strong customer relationships, drive product adoption, and solve technical challenges for successful deployments.

Responsibilities

• Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
• Build strong customer relationships, especially with key customer stakeholders
• Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
• Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
• Manage customer expectations while holding them accountable
• Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
• Conduct health checks and promote self-advocacy
• Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
• Track key account metrics; communicate progress to internal and external stakeholders
• Identify service opportunities, training needs, and key areas of improvement for the business unit
• Up to 25% travel

Skills

• 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
• Eastern Time Zone preferred

Benefits

• Competitive Equity Package
• Comprehensive Benefits Plan

Company Overview