[Remote] Technical Manager - Manager, .NET / SQL Application-NO C2C

Note: The job is a remote job and is open to candidates in USA. PDSSOFT INC. is seeking a Technical Manager for .NET and SQL Application Support. This senior leadership role involves overseeing application support operations, managing a team of engineers, and ensuring operational excellence and quality service delivery.

Responsibilities

• Overseeing application support operations for .NET-based systems and SQL Server environments
• Leading a team of support engineers
• Driving strategic improvements to support processes
• Serving as a key liaison between technical teams and business stakeholders
• Carrying full accountability for service delivery quality, team performance, SLA compliance, and operational excellence across supported applications

Skills

• 7+ years of experience in application support, with at least 2–3 years in a team lead or management role
• Proven experience managing support teams in enterprise .NET / SQL Server environments
• Strong technical foundation in: C# and .NET Framework / .NET Core / ASP.NET
• Microsoft SQL Server and T-SQL (stored procedures, performance tuning, indexing)
• IIS administration and REST API / integration troubleshooting
• Application monitoring tools and log management platforms
• Demonstrated ability to manage P1/P2 incidents under pressure and communicate effectively with executives
• Deep knowledge of incident, problem, and change management processes
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical and decision-making capabilities with a data-driven mindset
• Experience with DevOps practices, Azure DevOps, or CI/CD pipelines
• Familiarity with cloud platforms (Azure preferred) and containerized application support
• Experience with enterprise service management tools such as ServiceNow

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