[Remote] Senior Director, EPD Operations

Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company known for its innovative cybersecurity solutions. They are seeking a Senior Director of Engineering, Product and Design Operations to set the strategic direction for the EPD organization, oversee operations, and drive delivery while developing a high-performing team.

Responsibilities

• Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy
• Analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks
• Support executive and board-level planning/reporting
• Update for scale and implement the end-to-end EPD operating model
• Establish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governance
• Build cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM)
• Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency management
• Remove systemic execution friction
• Assess and improve department structure, processes, and systems to boost scalability and operational excellence
• Mature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs)
• Establish best practices for release, incident, and change management
• Support technical planning for infrastructure/AI systems
• Define and manage KPIs aligned with organizational objectives
• Develop real-time visibility into roadmap progress, delivery health, risks, and outcomes
• Implement KPI frameworks across product, engineering, and operations
• Design clear, low-bureaucracy dashboards and reporting systems for leadership insight into trade-offs and resource allocation
• Track performance and hold teams accountable for business outcomes
• Cultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomes
• Lead key strategic growth and efficiency initiatives
• Represent the department in senior leadership forums
• Build processes and implement necessary tooling (PLM, roadmap, capacity models) that are scalable
• Lead and sustain organizational change initiatives, transitioning from startup scrappiness to operational rigor
• Lead a high-performing EPD Operations organization
• Coach and mentor direct reports, evaluate talent, and implement development plans
• Drive a high-performance culture reflecting company values, fostering psychological safety, ownership, and agility
• Champion employee experience initiatives
• Partner with Finance to oversee the departmental budget, ensuring efficient resource allocation and cost control
• Monitor financial performance and identify improvement opportunities
• Establish and maintain strong relationships with relevant external customers, partners, vendors, and industry contacts to achieve strategic goals

Skills

• 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles
• At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry
• Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company
• Comfort operating amid ambiguity and designing clarity
• Data-driven with the ability to translate metrics into decisions
• Executive presence and ability to influence senior technical leaders
• Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery
• Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results
• Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics
• Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams
• Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies
• Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments
• Strong history of building, developing and scaling high-performing teams
• Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred
• Bonus points to candidates that have led a company through IPO as an Operations Leader

Benefits

• Health
• Dental
• 401k and many others
• Generous paid time off
• Equity grant
• RRSP and many others
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

Company Overview

Company H1B Sponsorship