[Remote] RVP, Customer Success

Note: The job is a remote job and is open to candidates in USA. Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. They are seeking an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty, and growth worldwide, while overseeing accounts and product adoption.

Responsibilities

• Global relationship owner for Fortune 500 and FTSE 250 companies
• Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans
• Identify key client contacts to build a network, connect with SMEs, users and drive adoption
• Oversee and address any client or supplier support or technical issues
• Perform data analytics and watch KPIs to drive Candex usage and revenue growth
• Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams
• Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities
• Understand Candex products extremely well
• Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
• Support Sales on expansion opportunities and strategic deal closures
• Build repeatable processes and infrastructure to scale the CS function

Skills

• Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs
• Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role
• Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes
• Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client-led opportunities and creates constructive tension
• Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy
• Client Relationship & Client Success Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact
• Product Mastery & Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge
• Communication skills: concise, audience-tailored, evidence-based writing and speaking; handles unknowns calmly and provides clear next steps
• Internal Likability & Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit
• Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self-motivated and an excellent oral/written communicator
• Technical aptitude to learn software quickly and interpret product data
• Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software

Benefits

• Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
• Parental Leave – Take meaningful time to bond with your growing family.
• Flexible Work Environment – Balance life and work with adaptable schedules.
• Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
• Tech Setup – Get the gear and support you need to work comfortably.
• Professional Development – Grow your skills with training and learning sessions.
• Internal Mobility – Explore new global roles and career paths without leaving the company.
• Team Outings – Connect and celebrate with colleagues through regular social events.

Company Overview