[Remote] Case Quality & Data Specialist \- Human Services Program \- Remote

Note: The job is a remote job and is open to candidates in USA. The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program serving vulnerable populations, including young adults and families. This role focuses on case-level quality review, data entry, documentation control, and case record reconciliation.

Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and closure rationale for accuracy and completeness
• Identify missing documentation, inconsistent outcomes, duplicate entries, unsupported conclusions, late updates, unclear determinations, or incomplete case records
• Enter, upload, reconcile, and validate case data in approved secure systems, trackers, forms, or databases
• Support batch uploads, data correction, upload error resolution, and data reconciliation activities
• Confirm that case records are complete, accurate, and ready for quality review, reporting, or invoice support
• Maintain organized case documentation, quality review notes, audit trails, and correction records
• Coordinate corrections with field operations, case research, case coordination, data, reporting, quality, and program leadership teams
• Track case documentation status, data entry status, correction status, and pending quality review actions
• Protect sensitive participant, program, and Government-related information
• Maintain objective documentation without unsupported conclusions or personal opinions
• Participate in required training, operational briefings, quality review meetings, and staff meetings
• Perform additional duties as assigned

Skills

• High school diploma or equivalent required
• Strong attention to detail and ability to review records for accuracy, completeness, consistency, and documentation sufficiency
• Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information
• Strong written and verbal communication skills
• Ability to prepare clear, accurate, objective, and timely documentation
• Proficiency with Microsoft Office, Excel, Word, Teams, email, shared trackers, databases, and electronic documentation systems
• Ability to learn approved case management, data entry, documentation, or quality review tools
• Ability to maintain confidentiality, professional boundaries, and ethical standards
• Ability to complete required federal, client, and company training before beginning work
• Ability to successfully complete required pre-employment screening and federal background/suitability processing
• Must be authorized to work in the United States
• Associate or bachelor's degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field preferred
• Minimum of one year of experience in data entry, quality review, case review, records review, administrative operations, human services support, case management support, compliance support, or similar work preferred
• Experience reviewing case files, field documentation, human services records, quality records, or compliance documentation
• Experience with data validation, batch uploads, data reconciliation, dashboard support, or secure data systems
• Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs
• Strong Excel skills, including sorting, filtering, data cleanup, and trackers
• Bilingual English/Spanish preferred

Company Overview