Junior User Support Engineer

TRADER is a Canadian leader in digital automotive solutions, and they are seeking a motivated Junior User Support Engineer to join their IT team. In this role, you will provide technical support to internal employees, troubleshoot issues, and contribute to delivering a great user experience while developing your technical and customer service skills.

Responsibilities

• Provide friendly and responsive technical support to end users, both onsite and remotely
• Assist with handling IT incidents, service requests, and user inquiries
• Help set up, configure, and support Windows and macOS laptops, mobile devices, and applications
• Learn to manage and prioritize support tickets within defined service levels
• Document issues, solutions, and updates in the service management system
• Collaborate with IT team members to resolve technical issues and escalations
• Contribute to creating and updating support documentation and guides
• Support onboarding and offboarding activities (device setup, account access, etc.)
• Follow IT security policies and best practices
• Provide basic guidance to users and help improve their experience with IT tools

Skills

• Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a related field
• Basic familiarity with Windows and/or macOS environments
• Foundational understanding of computer hardware and mobile devices
• Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
• Strong communication and customer service mindset
• Eagerness to learn, take initiative, and ask questions
• Good organizational and problem-solving skills
• Familiarity with collaboration tools like Zoom is an asset
• Interest in learning about Active Directory, Okta, and IT systems
• Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation ideas

Benefits

• Benefits, bonus, and other employee offerings
• Hybrid (3-4 days in office)

Company Overview