Entry Level Customer Success Specialist

The Reynolds and Reynolds Company is seeking an Entry Level Customer Success Specialist to provide high-level customer support to automotive dealerships. The role involves consulting with customers to ensure they maximize the use of purchased software, primarily through on-site support with some video conferencing.

Responsibilities

• Providing high level customer support to approximately 30-50 automotive dealerships in a defined area
• Functioning as a consultant, providing excellent support for our products and ensuring customers are using the software to their full potential
• Providing both on-site and video conference support to customers
• Traveling (overnight hotel stays) up to 30%

Skills

• Bachelor's Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel (overnight hotel stays) up to 30%
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance and health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Paid vacation and sick days
• Eight paid holidays
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training

Company Overview