[Remote] Support Consultant, Showingtime

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform committed to reimagining how people move through the real estate market. They are seeking a Support Consultant for ShowingTime to implement customer support strategies, resolve inquiries, and promote their products and services across various channels.

Responsibilities

• Resolve customer inquiries and issues promptly
• Learn and master ShowingTime products and services
• Apply a range of support tools to assist customers effectively
• Follow standardized processes while adapting to individual needs
• Document cases accurately and efficiently
• Prioritize and complete pending cases
• Meet performance and productivity metrics
• Collaborate with internal and external support teams
• Promote additional ShowingTime products and services to customers

Skills

• Minimum of 1 year in customer service or a similar role
• High School Diploma or Equivalent Education
• Strong background in de-escalating calls
• Ability to address and resolve blocking issues raised by customers
• Strong multitasking and attention to detail
• Ability to thrive in a fast-paced environment
• Clear and articulate verbal and written communication
• Basic digital literacy and technical troubleshooting
• Fluent in English
• Excellent communication skills
• Compassionate and customer-focused
• Exceptional patience and active listening skills
• Innovative problem solver
• Adaptable to change
• Great teammate with a growth mindset
• Punctual and accountable for time and attendance
• Welcomes feedback and strives for continuous improvement

Benefits

• In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

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