Customer Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a Customer Support Specialist, you will serve as the operational bridge between customers, sales, and internal teams, managing orders, resolving billing questions, and providing quotes to ensure customer satisfaction and timely delivery.

Responsibilities

• Respond promptly and professionally to customer inquiries across multiple channels
• Provide legendary customer service that builds strong, trusting relationships
• Process orders ranging from quick‑ship to complex, long‑cycle orders
• Maintain accurate order details and proactively follow up on order backlog
• Coordinate with other departments regarding shipping dates, pricing, availability, and backorders
• Maintain complete and organized virtual customer files
• Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed
• Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products
• Support the sales team with documentation, updates, and customer insights
• Assist with internal process improvements and cross‑functional collaboration
• Support workflow accuracy, efficiency, and positive customer outcomes

Skills

• High School diploma or equivalent
• 1+ years of order management, customer service, or account management experience
• Experience with billing, invoicing, quoting, or related tasks
• Strong computer skills, including Microsoft Office Suite
• Ability to work with diverse teams and customers
• Excellent organization, follow-through, and problem-solving abilities
• Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools

Benefits

• 20 days PTO from the start
• 12 paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)

Company Overview

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