[Remote] Social Media Content Specialist - English - Remote Canada

Note: The job is a remote job and is open to candidates in USA. ICUC is a global leader in Social Media solutions with over 20 years of experience. They are seeking a Social Media Content Specialist who will moderate and respond to comments on social channels, write engaging content, and ensure online communities align with client guidelines.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
• Experience managing social platforms, specifically moderating and engaging
• Ability to write for brands and adapt tone for different audiences
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
• Strong organizational skills, reliability, and excellent customer service instincts
• Access to reliable, high-speed internet suitable for remote work

Benefits

• A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

Company Overview