Personal Lines Broker Underwriter

Allianz UK is offering a new opportunity for a Personal Lines Underwriter on a 12-month fixed-term contract. This phone-based role involves responding to broker enquiries, providing underwriting decisions, and ensuring outstanding service to brokers while supporting Personal Lines trading objectives.

Responsibilities

• Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the provision of Personal Lines quotations & the underwriting of new business
• Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the underwriting of Personal Lines renewals & mid term adjustments
• Utilise insurance technical knowledge & underwriting authority so less than 1% of Personal Operations enquiries are referred to Head Office Underwriting for resolution
• Engage effectively with brokers demonstrating good technical knowledge, flexibility, decision making capability & friendliness
• Process manual Personal Lines new & existing business accurately & error free
• Support the resolution of accounts queries to enable our Credit Control & Reconciliation functions to collect premium effectively
• Deliver strong service performance in relation to call handling, email response, manual processing & resolution of accounts queries meeting challenging service, productivity & quality standards
• Comply with all applicable regulatory obligations including contract certainty, conduct risk, GDPR & DPA
• Pro-actively support change & process improvements to deliver improved service, increased efficiency & cost savings

Skills

• Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the provision of Personal Lines quotations & the underwriting of new business
• Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the underwriting of Personal Lines renewals & mid term adjustments
• Utilise insurance technical knowledge & underwriting authority so less than 1% of Personal Operations enquiries are referred to Head Office Underwriting for resolution
• Engage effectively with brokers demonstrating good technical knowledge, flexibility, decision making capability & friendliness
• Process manual Personal Lines new & existing business accurately & error free
• Support the resolution of accounts queries to enable our Credit Control & Reconciliation functions to collect premium effectively
• Deliver strong service performance in relation to call handling, email response, manual processing & resolution of accounts queries meeting challenging service, productivity & quality standards
• Comply with all applicable regulatory obligations including contract certainty, conduct risk, GDPR & DPA
• Pro-actively support change & process improvements to deliver improved service, increased efficiency & cost savings
• Excellent customer service skills with a proactive approach to building relationships externally with brokers and customers
• Highly organised & able to deliver high productivity
• Good numerical & analytical skills
• Educated to ‘A' Level standard, or equivalent
• Background in insurance
• Technical underwriting knowledge within Personal Lines
• Responsible Artificial Intelligence usage

Benefits

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Company Overview