Site Reliability Engineer I

Alegeus is a company focused on innovation in fintech and healthtech, seeking a Site Reliability Engineer I to join their team. In this role, you will support critical web applications, solve technical issues, collaborate with various teams, and contribute to agile innovation while maintaining high service standards.

Responsibilities

• Be the frontline hero supporting critical web applications across Development, Beta, and Production environments including rotating on-call duties to keep systems running 24/7
• Solve high-impact technical puzzles by digging into complex issues, identifying root causes, and delivering fast, effective resolutions across multiple systems
• Collaborate across teams, triage escalations, partner with other support tiers, and interface with tech teams and stakeholders to drive companywide success
• Contribute to agile innovation by participating in Agile/SAFe processes and supporting deployments in both on-prem and cloud environments (AWS/Azure)
• Champion customer experience by managing escalations professionally, resolving concerns efficiently, and ensuring every interaction reflects our commitment to excellence
• Stay sharp and SLA-compliant by balancing urgency with precision and maintaining high service standards in every aspect of technical support

Skills

• Strong understanding of object-oriented programming and SDLC
• Hands-on experience in scripting (C#, Java, Python)
• Basic SQL/Postgres knowledge
• Experience with code branching/merging
• Knowledge of cloud computing best practices—including deployment, management, and security
• Solid project management skills
• Strong communication skills
• 1-3 years of experience in SRE, Technical Support, or Software Engineering
• Bachelor's degree in Computer Science, Computer Engineering or equivalent experience
• Ability to work in a hybrid environment, requiring in-office presence 25% of the time

Benefits

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages
• Bonuses, incentive plans, and a comprehensive benefits package

Company Overview

Company H1B Sponsorship