Remote Customer Service Representative – B2B Order Processing, CRM & Support Specialist at arenaflex

About arenaflex – Who We Are

arenaflex is a second‑generation, family‑owned leader in the manufacturing and distribution of high‑performance protective gear, including gloves, suspenders, and specialty apparel. Our products are trusted by professionals across industrial, medical, and consumer markets because they combine durability, comfort, and innovative design. At arenaflex, we live by a “work hard, play hard” philosophy that fuels a culture of collaboration, continuous improvement, and genuine care for every member of our extended family—employees, partners, and customers alike.

Our commitment to quality goes beyond the physical product. We invest heavily in technology, training, and transparent communication so that every interaction—whether it’s a sales call, a support ticket, or a product inquiry—delivers value and builds lasting relationships. If you thrive in an environment where your ideas are heard, your growth is supported, and your contributions directly impact the success of a respected brand, arenaflex could be the perfect fit for you.

Position Overview

As a Remote Customer Service Representative at arenaflex, you will be the front line of our B2B support operation. You’ll engage with customers through phone, email, and live chat, handling order entry, issue resolution, and product inquiries with precision and empathy. This role is ideal for individuals who enjoy solving problems, love working in a fast‑paced environment, and are eager to develop expertise in order management, CRM systems, and supply‑chain coordination—all from the comfort of your home office.

Key Responsibilities

• Provide timely, courteous, and accurate assistance to B2B customers via phone, email, and online chat, ensuring each interaction reflects arenaflex’s high service standards.
• Enter, verify, and process sales orders for a diverse portfolio of protective‑gear products, confirming accuracy and completeness before submission to internal sales teams.
• Maintain and update customer records in arenaflex’s CRM platform, ensuring data integrity and accessibility for cross‑functional teams.
• Collaborate with internal departments—including sales, logistics, and warehouse operations—to track order status, resolve discrepancies, and expedite shipments when necessary.
• Identify recurring customer issues, document trends, and propose process improvements that enhance the overall customer experience.
• Assist with special projects such as trade‑show preparation, product launches, and seasonal promotions, contributing ideas and executing tasks as required.
• Participate in regular team meetings, share insights, and support arenaflex’s open‑book management approach by providing feedback on policies and procedures.
• Stay current on product knowledge, industry standards, and emerging customer‑service technologies to continuously elevate service quality.

Essential Qualifications

• Education: Associate degree (AA) or equivalent from a two‑year college, technical school, or a comparable combination of education and experience.
• Experience: Minimum of 2 years proven experience in B2B customer service, preferably within a manufacturing or distribution environment.
• Technical Proficiency: Demonstrated ability to navigate arenaflex’s CRM and ERP systems; familiarity with order‑entry software and inventory management tools.
• Communication Skills: Excellent verbal and written communication, active listening, and the ability to convey complex information clearly and concisely.
• Organizational Ability: Strong attention to detail, ability to multitask, and a track record of meeting deadlines in a high‑volume setting.
• Professionalism: A service‑oriented mindset, calm demeanor under pressure, and a commitment to representing arenaflex’s brand positively.

Preferred Qualifications & Additional Skills

• Experience with arenaflex’s CRM platform (formerly Zendesk) and project‑management tools (formerly Asana).
• Proficiency with arenaflex productivity suite (formerly Microsoft Office) for reporting, documentation, and data analysis.
• Knowledge of warehouse management systems (WMS) and basic supply‑chain concepts.
• Demonstrated ability to train or mentor new team members, contributing to a collaborative learning environment.
• Flexibility to adapt to evolving processes, technology upgrades, and shifting business priorities.

Core Competencies & Skills

• Active Listening & Empathy: Ability to understand customer needs, ask probing questions, and deliver solutions that exceed expectations.
• Problem‑Solving: Quick identification of root causes and implementation of effective resolutions, minimizing escalations.
• Technical Agility: Comfort learning new software platforms, troubleshooting system issues, and leveraging digital tools to streamline workflows.
• Team Collaboration: Strong interpersonal skills for building productive relationships with internal partners and external stakeholders.
• Time Management: Efficiently prioritize tasks, manage a flexible schedule, and maintain high productivity while working remotely.

Work Environment & Physical Demands

arenaflex supports a hybrid remote work model. While the role is primarily home‑based, occasional visits to our Portland, OR office or trade‑show sites may be required. The position involves standard office equipment—computer, headset, and phone—and is largely sedentary. Physical requirements include the ability to lift up to 50 lb. during occasional set‑up or tear‑down of promotional events.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage starting at $20.00 per hour, with opportunities for performance‑based increases. Our comprehensive benefits package includes:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement savings plan with company match.
• Paid time off (PTO), paid holidays, and flexible scheduling to support work‑life balance.
• Remote‑work stipend covering home‑office essentials and internet costs.
• Professional development assistance, including access to online courses, certifications, and industry conferences.
• Employee discounts on arenaflex products and partner retail offers.
• Paid volunteer days and community‑service initiatives that align with our family‑first values.

Career Growth & Development Opportunities

arenaflex is committed to nurturing talent from within. As a Remote Customer Service Representative, you will have clear pathways to advance into senior support roles, team lead positions, or specialized functions such as:

• Customer Success Manager – overseeing strategic accounts and driving long‑term client satisfaction.
• Order Management Analyst – focusing on supply‑chain optimization and data‑driven forecasting.
• Training & Development Coordinator – designing onboarding programs and continuous‑learning curricula for the support team.
• Operations Project Manager – leading cross‑functional initiatives that improve efficiency and reduce costs.

Regular performance reviews, mentorship programs, and access to internal job boards ensure you can chart a career trajectory that aligns with your aspirations.

Company Culture & Values

At arenaflex, we believe that a strong culture is the foundation of sustainable success. Our core values include:

• Integrity: Transparent communication and ethical decision‑making in every interaction.
• Innovation: Encouraging creative problem‑solving and continuous product improvement.
• Collaboration: Fostering teamwork across departments, locations, and hierarchies.
• Respect: Valuing diverse perspectives and treating every individual with dignity.
• Community: Giving back through volunteer programs, charitable partnerships, and local engagement.

These principles guide everything we do—from the way we design a glove to how we celebrate milestones. Employees are invited to participate in quarterly strategic planning sessions, ensuring that every voice contributes to the company’s direction.

Application Process & Next Steps

If you are ready to join a dynamic, values‑driven organization where your contributions are recognized and your growth is supported, we encourage you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about the opportunity at arenaflex.

We look forward to welcoming a passionate, customer‑focused professional to our remote team and to continuing our tradition of excellence together.

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