Care Guide Representative - Community
Location Address: 2925 Chicago Ave Loading Dock Minneapolis, MN 55407-1321 Date Posted: June 12, 2026Department: 23007300 System CM AXIS MedicaShift: Day (United States of America)Shift Length: 8 hour shiftHours Per Week: 40Union Contract: Non-Union-NCTWeekend Rotation: NoneJob Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details: 1.0 FTE (80 hours per two-week pay period) 8-hour day shifts (8:00am-4:30pm) No weekends Fully remote position with occasional travel (eligible for mileage reimbursement) Delegated Care Coordination support for people with disabilities on the Medica SNBC health plan Job Description: Collaborates with the care team serving as the central facilitator to patients. Develops and maintains a relationship with the patient and utilizes this relationship to further the patient's medical and non-medical goals. Applies critical thinking skills in order to uncover barriers, develops patient-driven goals, guides and coordinates care according to a care plan, uses behavior change techniques to reinforce and support the plan, partners with care team to improve quality of care and health outcomes for patients and documents in the electronic medical record. Principle Responsibilities Acts as the central facilitator to patients supported by the care team.Transitions and supports patient through all stages of care. Maintains and documents ongoing communications with patients and care team. Collects and maintains patient data and reports to facilitate care. Communicates with patients, families and providers to maintain coordination of care. Identifies and facilitates resolution to barriers.Identifies barriers the patient may have to meeting health care goals and communicates with care team. Assists patients in determining resources within system and the community. Ensures connections were made and ongoing needs are met. Develops patient-driven goals and support patients care.Works with patients to develop medical and no-medical goals. Reinforces provider and care team communication about plan of care. Engages family and/or friends to support care and goals. Supports medication and treatment adherence as needed. Uses electronic medical record and other electronic tools for data gathering and interpretation. Incorporate appropriate behavior change techniques to empower patients to be active participants in their health.Utilizes motivational interviewing techniques. Provides behavior change mentorship to other team members or care guides as needed. Other duties as assigned.
Required Qualifications
Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 0 to 2 years of experience in customer service, health care or community-based role
Preferred Qualifications
High school diploma or GED Bachelor's degree in health care Licenses/Certifications Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment Physical Demands Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $24.62 to $33.74 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union. Apply To This Job