Part-Time Customer Support Technician – Remote – Refrigeration & Beverage Equipment Service – arenaflex – $27/hr

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About arenaflex – Pioneering Refreshment Solutions Worldwide

arenaflex is a global leader in the production, distribution, and marketing of beverage solutions that bring people together. With a heritage spanning more than a century, arenaflex combines cutting‑edge technology, sustainable practices, and a deep commitment to community engagement. Our portfolio includes iconic soft‑drink brands, innovative water products, and a growing range of health‑focused beverages. As part of our ongoing expansion, arenaflex is investing heavily in the reliability of the equipment that delivers these products to retailers, restaurants, and events worldwide. This commitment creates exciting career opportunities for professionals who thrive on hands‑on problem solving, customer interaction, and technical excellence.

Why This Role Matters

Our customers rely on arenaflex’s refrigeration and dispensing equipment to keep beverages perfectly chilled and ready to serve. When a machine malfunctions, the impact ripples through the supply chain, affecting sales, brand perception, and ultimately the end‑consumer’s experience. As a Part‑Time Customer Support Technician, you will be the frontline guardian of that experience, ensuring that every vending unit, fountain, and cooler operates flawlessly. Your work directly supports arenaflex’s reputation for quality, reliability, and exceptional service.

Key Responsibilities

• Perform Mechanical Services and Light Repairs: Diagnose, troubleshoot, and repair soft‑drink dispensing equipment in accordance with arenaflex’s standard operating procedures.
• Investigate and Resolve Equipment Issues: Conduct thorough investigations of malfunctioning units, identify root causes, and implement effective corrective actions.
• Maintain Refrigeration Systems: Ensure all refrigeration components are operating within optimal temperature ranges, performing routine checks and calibrations.
• Execute Preventive Maintenance: Follow a scheduled preventive maintenance program that includes cleaning, part replacement, and system testing to minimize downtime.
• Document Service Activities: Accurately record service reports, parts used, and time spent on each job in arenaflex’s field service management system.
• Provide Exceptional Customer Service: Communicate clearly and courteously with clients, explaining technical issues in layperson’s terms and offering recommendations for future improvements.
• Collaborate with Team Members: Work closely with fellow technicians, dispatch coordinators, and regional managers to coordinate service calls and share knowledge.
• Adhere to Safety Protocols: Follow all safety guidelines, including proper handling of refrigerants, electrical components, and lifting procedures.
• Flexibility for Weekend and Holiday Shifts: Respond to service requests that arise outside of standard business hours, including Saturdays, Sundays, and holidays as needed.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree in a related field (e.g., Mechanical Engineering, Business Administration) is a plus.
• Valid driver’s license with a clean driving record, enabling travel to service locations throughout the Tampa region.
• Demonstrated mechanical aptitude and a genuine interest in repairing and maintaining beverage dispensing equipment.
• Physical ability to lift and maneuver equipment weighing up to 50 pounds safely.
• Excellent verbal communication skills and a customer‑focused mindset.
• Willingness to work flexible hours, including weekends and occasional evenings.

Preferred Qualifications & Additional Skills

• Previous experience in field service, refrigeration, or beverage equipment maintenance.
• Certification in HVAC, refrigeration, or related technical disciplines.
• Familiarity with arenaflex’s product line, including fountain dispensers, coolers, and vending machines.
• Proficiency with handheld diagnostic tools, mobile service apps, and basic computer software.
• Strong problem‑solving abilities, with a track record of diagnosing complex mechanical issues.
• Ability to work independently while maintaining high standards of quality and safety.

Core Competencies for Success

• Technical Proficiency: Solid understanding of mechanical systems, refrigeration cycles, and electrical components.
• Customer Empathy: Ability to listen actively, understand client concerns, and deliver solutions that exceed expectations.
• Time Management: Efficiently prioritize service calls to maximize productivity and minimize customer downtime.
• Team Collaboration: Share insights and best practices with peers to foster a culture of continuous improvement.
• Adaptability: Quickly adjust to changing schedules, new equipment models, and evolving service protocols.
• Safety Awareness: Consistently apply safety standards to protect yourself, coworkers, and customers.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. As a part‑time technician, you will have access to a robust learning ecosystem that includes:

• On‑the‑job mentorship from senior field engineers.
• Online training modules covering advanced refrigeration technology, emerging beverage trends, and customer service excellence.
• Opportunities to cross‑train in related areas such as installation, project management, and technical sales.
• Pathways to full‑time roles, supervisory positions, or specialized technical certifications.
• Regular performance reviews that identify strengths, development areas, and potential career trajectories within arenaflex.

Work Environment & Culture at arenaflex

Our technicians operate in a dynamic, fast‑paced environment that blends field work with digital tools. arenaflex fosters a culture built on:

• Innovation: We encourage creative problem solving and welcome ideas that improve service efficiency.
• Inclusivity: A diverse workforce where every voice is valued, and collaboration across departments is the norm.
• Community Impact: By ensuring reliable beverage service, you help local businesses thrive and support community events.
• Work‑Life Balance: Part‑time scheduling offers flexibility for students, caregivers, or anyone seeking a balanced lifestyle.
• Recognition: Outstanding performance is celebrated through employee awards, spot bonuses, and public acknowledgment.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $27 per hour, reflecting the specialized nature of the role and the value we place on technical expertise. In addition to base pay, part‑time team members may enjoy:

• Paid time off proportional to hours worked.
• Access to a company‑wide health and wellness program, including discounted gym memberships and mental‑health resources.
• Employee discount on arenaflex products and merchandise.
• Professional development stipend for certifications or training courses.
• Travel reimbursement for mileage incurred during service calls.
• Opportunities to participate in community service initiatives sponsored by arenaflex.

How to Apply

If you are passionate about delivering top‑tier technical support, enjoy working hands‑on with sophisticated equipment, and thrive in a customer‑centric environment, we want to hear from you. Click the link below to submit your application and become a valued member of the arenaflex service team.

Apply Now – Join arenaflex!

Closing Statement

At arenaflex, every service call is an opportunity to reinforce our brand promise of quality, reliability, and exceptional customer experience. By joining our team, you will play a pivotal role in keeping the world’s favorite beverages perfectly chilled and ready to enjoy. Take the next step in your career journey—apply today and help us continue to deliver refreshment excellence across the Tampa region and beyond.