Entry-Level Operations & Customer Service Coordinator – Property Vertical, North America – Aerial Imaging Project Management & Client Success

About arenaflex

arenaflex is a pioneering aerial imaging leader that transforms the way organizations across the globe capture, analyze, and act on high‑resolution aerial data. By blending cutting‑edge drone technology with sophisticated analytics, arenaflex empowers sectors such as solar, wind, insurance, construction, real estate, and critical infrastructure to make faster, smarter decisions. With a rapidly expanding footprint and a culture rooted in innovation, collaboration, and inclusivity, arenaflex offers a dynamic environment where emerging talent can grow while contributing to a mission that truly changes the world.

Why This Role Matters

As an Operations and Customer Service Coordinator within the Property vertical, you will be the connective tissue that ensures every aerial mission— from planning to delivery—runs smoothly and exceeds client expectations. Your work will directly influence the quality of data that our customers rely on for critical business decisions, making you an essential part of arenaflex’s commitment to operational excellence and customer delight.

Key Responsibilities

• Mission Planning & Execution: Partner with the Operations team to meticulously schedule and launch drone missions, guaranteeing data integrity and on‑time delivery.
• Customer & Contractor Liaison: Serve as the primary point of contact for clients and third‑party contractors, navigating logistical challenges and ensuring safe, efficient field operations.
• Field Project Management: Oversee multiple concurrent field projects, proactively identifying and resolving issues while maintaining transparent communication with customers.
• Pilot Coordination: Assign and coordinate pilots for each flight, monitoring progress to meet strict timelines and quality standards.
• Regulatory Compliance: Apply a solid understanding of drone capabilities, airspace regulations, and standard operating procedures to keep every mission compliant.
• Real‑Time Issue Resolution: Troubleshoot on‑the‑fly challenges, ensuring that deliverables meet arenaflex’s high‑quality benchmarks.
• Ad‑Hoc Support: Provide timely assistance to pilots and customers, answering inquiries with professionalism and technical expertise.
• Software Platform Mastery: Become proficient with arenaflex’s proprietary software tools, facilitating seamless project execution and swift problem‑solving.
• Cross‑Functional Collaboration: Work closely with Account Management, Quality Assurance, and other internal teams to optimize workflows and swiftly address any operational bottlenecks.
• Reporting & Insight Generation: Deliver regular updates to the Operations Manager, highlighting trends, performance metrics, and opportunities for process improvement.
• Process Improvement: Identify procedural gaps and recommend innovative solutions that boost efficiency, reduce risk, and enhance the overall customer experience.
• Additional Duties: Undertake any other tasks assigned by leadership that support the broader goals of arenaflex.

Essential Qualifications

• Preferred Bachelor’s degree in Business Administration, Logistics, Engineering, or a related field.
• 1–2 years of professional or internship experience in fast‑paced environments such as logistics, customer service, hospitality, or transactional operations.
• Demonstrated ability to plan, schedule, and manage projects independently while thriving in collaborative team settings.
• Exceptional organizational skills with a proven track record of adapting to shifting priorities without sacrificing quality.
• Strong remote‑work coordination abilities, including effective use of digital communication tools.
• Passion for technology and a keen interest in the drone industry; prior exposure to drone operations or related technology is a plus.
• Excellent written and verbal communication skills in English, with the ability to convey complex information clearly to diverse audiences.
• Outstanding customer‑service orientation, demonstrated through previous roles that required direct client interaction.
• Proficiency with standard office software (Microsoft Office or Google Workspace) and collaboration platforms such as Slack, Zoom, and project‑management tools.
• Willingness to travel for short‑term on‑site engagements and the physical ability to sit or stand for extended periods during field operations.

Preferred Qualifications & Skills

• Hands‑on experience operating or supporting drone missions, including familiarity with FAA Part 107 regulations or equivalent international standards.
• Experience with GIS (Geographic Information Systems) or remote‑sensing data processing tools.
• Knowledge of safety protocols and risk‑assessment methodologies for aerial operations.
• Ability to analyze operational data and generate actionable insights that drive continuous improvement.
• Multilingual capabilities, especially in languages relevant to North American markets, are considered an asset.

Core Competencies for Success

• Analytical Thinking: Ability to dissect complex operational scenarios and devise practical solutions.
• Communication Excellence: Clear, concise, and courteous interaction with internal teams, customers, and external partners.
• Customer‑Centric Mindset: Proactive anticipation of client needs and dedication to delivering an exceptional experience.
• Tech Savvy: Comfort navigating new software platforms, data dashboards, and emerging drone technologies.
• Time Management: Skillful juggling of multiple projects, deadlines, and priorities without compromising quality.
• Team Collaboration: Strong interpersonal skills that foster a supportive, inclusive, and high‑performing team environment.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured mentorship programs with senior operations leaders and industry experts.
• Continuous learning pathways, including certifications in project management (e.g., PMP), drone operations, and data analytics.
• Opportunities to transition into specialized roles such as Field Operations Manager, Client Success Lead, or Product Implementation Specialist as you gain experience.
• Cross‑departmental projects that broaden your skill set and expose you to the full lifecycle of aerial data services.

Work Environment & Culture at arenaflex

Our workplace is built on the pillars of diversity, equity, and inclusion. Whether you work remotely or from one of our collaborative hubs, you will experience:

• A culture that celebrates varied perspectives and encourages every voice to be heard.
• Flexible work arrangements that support work‑life balance, including remote‑first policies and adaptable scheduling.
• Regular virtual and in‑person team‑building events that foster camaraderie across global locations.
• Transparent communication channels where leadership shares company vision, performance metrics, and strategic priorities.
• A commitment to employee well‑being, with resources ranging from mental‑health support to ergonomic home‑office stipends.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• A market‑aligned base salary with performance‑based bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off (PTO) and flexible holiday policies.
• Equity participation through a stock incentive program, allowing you to share in the company’s growth.
• Retirement savings options, including 401(k) matching contributions.
• Professional development budget for courses, certifications, and conferences.
• Technology stipend for home‑office equipment and high‑speed internet.
• Employee assistance programs (EAP) and wellness resources.

How to Apply

If you are a motivated, detail‑oriented individual with a passion for technology and a desire to make an impact in the aerial imaging space, we want to hear from you. Submit your resume and a brief cover letter outlining how your background aligns with the responsibilities and qualifications listed above. arenaflex is an equal‑opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.

Join arenaflex on the Cutting Edge of Aerial Intelligence

Take the first step toward a rewarding career where every day brings new challenges, learning opportunities, and the chance to shape the future of aerial data. Apply today and become part of a visionary team that is redefining how the world sees and uses the sky.