Customer Success Manager

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. They are seeking a Customer Success Manager to build and maintain client relationships, provide support throughout the contract lifetime, and contribute to revenue growth by upselling client contracts.

Responsibilities

• Building and maintaining client relationships
• Providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and liaise regularly to develop strategies
• Contributing to revenue growth by upselling/uplifting client contracts
• Hosting online meetings with various stakeholders to review the progress of their desired outcomes
• Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
• Negotiating contract renewals and expansion proposals
• Working towards weekly KPI’s and monthly targets; both individually and as a team

Skills

• Sales/Account Management or Customer Success background
• Experience in using CRM systems
• Previous experience with interacting with Director Level individuals
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Great Communications skills
• Strategic thinker with problems solving skills
• Strong negotiating skills
• Previously worked towards targets and KPI's

Benefits

• Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
• 20 PTO days, 9 public holidays and your birthday off as standard!
• Incentive trips abroad for top performers every quarter

  (recent destinations include Aruba, Barbados and Vegas!)

• Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
• Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

Company Overview