[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Rocket Money is dedicated to improving the financial prosperity of millions by offering unique financial insights and services. The Operations Associate will develop and manage processes to provide key services to users, ensuring efficient workflow and a positive user experience.

Responsibilities

• Develop, maintain and execute processes that provide key services to users
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes

Skills

• You have an interest in personal finance and a desire to see others succeed in managing their money
• Great Communication -- Your writing is impressive and you love talking with people!
• Proactive Problem Solving -- you're able to identify possible issues and potential resolutions
• Workflow Management -- You know how to efficiently balance multiple competing priorities
• Taking Initiative -- You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve
• Customer service experience in a B2C tech company is a plus!

Benefits

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• [Learning & Development Opportunities](https://www.myrocketcareer.com/working-here/training-and-development/)
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee *(in-office only)*
• Commuter benefits *(in-office only)*

Company Overview