Desktop Support Technician

Servbank is a banking institution with local roots and national reach, founded in 1994. They are seeking a Desktop Support Technician responsible for providing technical support, troubleshooting, and maintenance for desktops, laptops, peripherals, software, and related systems.

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals
• Troubleshoot and resolve technical issues quickly to minimize downtime
• Install, configure, maintain, and support workstations, applications, and end-user devices
• Assist with user account support in Active Directory and Microsoft 365
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base
• Collaborate with IT team members to resolve issues and support business needs
• Communicate clearly and professionally with technical and non-technical users
• Stay current with tools, technology, and best practices to support continuous improvement

Skills

• High school diploma or equivalent required; associate degree in an IT-related field preferred
• Minimum of 1 year of desktop, helpdesk, or related technical support experience
• Strong troubleshooting, communication, and customer service skills
• Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center
• Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting
• Ability to work independently or as part of a team in a fast-paced environment
• Strong organizational skills, attention to detail, and ability to document technical solutions
• Ability to lift and transport equipment weighing up to 50 pounds
• CompTIA A+, Microsoft, or other relevant desktop support certification

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