Client Success Associate

Gartner is recognized as a great place to work and is seeking a Client Success Associate to join their team. The role focuses on ensuring clients receive maximum value from their Gartner subscription by understanding their business priorities and delivering effective service.

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth

Skills

• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience

Benefits

• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Annual bonus plan based on company and individual performance
• Role-based, uncapped sales incentive plan
• Market leading benefit programs including generous PTO
• A 401k match up to $7,200 per year
• The opportunity to purchase company stock at a discount

Company Overview

Company H1B Sponsorship