Home Care Agency Intake Coordinator

Apply today and become a valuable member of Modivcare PCS. MultiCultural Home Care - MA, a Modivcare Personal Care Service, is looking for an Intake Coordinator. In this role, you will help ensure new client referrals are processed quickly and accurately while supporting a positive experience for clients, caregivers, and referral partners.

• Pay: $24.68-$26.50, depending on experience
• Schedule: M-F 8:00AM-5:00PM EST
• Office Address: Remote in MA

Benefits

And Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Answer and manage incoming referral leads through phone, email, and payor portals
• Gather patient information, verify payer requirements, and obtain initial authorizations
• Maintain accurate patient, authorization, and scheduling records in internal systems
• Coordinate with Care Coordinators and branch teams to ensure smooth client and caregiver onboarding
• Build and maintain strong relationships with referral sources and respond promptly to requests
• Ensure compliance with HIPAA, company policies, and applicable regulations
• Support additional operational duties and projects as assigned

We are excited to speak to someone with the following…

• High school diploma or equivalent
• 1+ years of direct intake experience
• 1+ years of home care experience
• Knowledge of Medicaid eligibility and payer sources required

We live and lead by our Values…

• We treat everyone with dignity and RESPECT
• We earn the TRUST of our members, and each other
• We provide RELIABLE services that open doors
• We serve with courtesy and COMPASSION
• We prioritize SAFETY
• We communicate with purpose and TRANSPARENCY

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace Apply To This Job