Senior Technical Support Engineer

At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD. We’re looking for a Senior Technical Support Engineer with strong leadership skills, excellent English communication, and a solid technical background in backend systems, APIs, monitoring, and troubleshooting. This is not a hands-on coding role. Instead, the position is focused on supporting client operations, investigating system issues, handling support tickets, making configuration changes, and helping keep the platform running smoothly. The ideal candidate should be comfortable working in fast-paced environments with close oversight and constant collaboration with stakeholders. You should be able to understand codebases, technical problems, communicate clearly with both technical and non-technical people, manage priorities, and guide a team through day-to-day support and operational challenges. Requirements: 5+ years of experience in technical support, application support, backend engineering, technical operations, or similar roles Proven experience leading or coordinating engineering, support, or technical operations teams Strong use of AI tools (e.g., Claude, Gemini CLI) Experience with scripting for automation, data fetching, or operational tasks

• Solid understanding of backend systems, APIs, Postman or Insomnia, integrations, logs, and system behavior.

Excellent English communication skills (C1+) Strong soft skills, including negotiation, time management, and conflict resolution Experience with monitoring or observability tools such as DataDog or similar Python scripting experience. Send your application and CV in English (mandatory) Based in Latin America Key Responsibilities: Lead and support a team responsible for keeping client systems running smoothly. Manage and investigate support tickets from clients, including errors, configuration requests, and operational issues. Analyze logs, API behavior, monitoring alerts, and system data to identify the root cause of problems. Coordinate with stakeholders and cross-functional teams to resolve issues efficiently. Make or coordinate configuration changes within the system based on client needs. Use tools like DataDog or similar platforms to monitor system health and performance. Use API tools such as Postman, Insomnia, or curl to test requests, validate behavior, and troubleshoot issues. Benefits: Remote work Flexible schedule Collaboration with international clients USD compensation Paid Holidays and Vacations Paid family and sick leaves English classes Educational and wellness bonus Structured career plan with regular salary reviews Emphasis on personal growth and mentorship Are you ready to be part of the ioet journey? Get your CV in English and Apply Now. If you are curious to know more about our culture, technologies, and blogs, visit www.ioet.com Apply To This Job