Experienced Full Stack Customer Service Advisor – Remote Customer Support

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and motivated individual to join our team as a Remote Customer Service Advisor. As a key member of our customer support team, you'll be responsible for providing exceptional customer service via phone, resolving customer issues in a timely and professional manner, and working collaboratively with our team to drive customer satisfaction.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to Fortune 100 companies and governments worldwide. Our dedicated associates are passionate about helping people and making a difference in their lives. We're committed to creating a culture where individuality is valued and recognized every day.

Job Summary

As a Remote Customer Service Advisor, you'll be working from the comfort of your own home, providing top-notch customer service to our valued clients. You'll be responsible for:

• Responding to customer inquiries via phone in a timely and professional manner
• Resolving customer issues and concerns in a fair and efficient manner
• Collaborating with our team to drive customer satisfaction and loyalty
• Working independently in a virtual environment with discipline and motivation
• Maintaining the highest standards of quality and professionalism

Responsibilities

* Provide exceptional customer service via phone, resolving customer issues in a timely and professional manner

• Collaborate with our team to drive customer satisfaction and loyalty
• Work independently in a virtual environment with discipline and motivation
• Maintain the highest standards of quality and professionalism
• Ensure call resolution in a timely manner
• Have excellent verbal and written communication skills
• Maintain the highest standards of quality
• Guarantee customer satisfaction on every call
• Provide product solutions
• Perform other duties as assigned

Requirements

* Be at least 18 years or older

• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of customer service experience, preferably in a sales role
• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)
• Preferably, have previous Contact Center and/or work from home experience
• Have strong computer knowledge, including ability to accurately type at least 30 wpm;
• Have a workspace that can only be accessed by you during your work hours
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Have excellent English written and verbal communication skills
• Be courteous and friendly with a high degree of professionalism
• Thrive in a fast-paced work environment
• Be flexible in working hours
• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

What We Offer

* $17.31 per hour plus incentive and bonus programs

• Health Benefits for you and your family, including medical, dental, vision
• Ability to develop your skills and grow your career
• Paid Time Off
• An opportunity to work for a company that is passionate about helping people

Work Environment and Culture

* Work from the comfort of your own home

• Collaborate with our team to drive customer satisfaction and loyalty
• Maintain the highest standards of quality and professionalism
• Thrive in a fast-paced work environment
• Be flexible in working hours
• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

Note:

arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Apply for this job