Experienced Full Stack French Bilingual Customer Service Specialist – Web & Cloud Application Development

Job Description:

Join arenaflex and Unlock Your Career Potential

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in both English and French? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack French Bilingual Customer Service Specialist to join our team of talented professionals.

About arenaflex

At arenaflex, we're passionate about empowering individuals to reach their full potential. We believe that the best job opportunities are right in your backyard, and we're committed to helping you grow and develop your skills. With a focus on customer service, technology, and innovation, we're constantly pushing the boundaries of what's possible.

Role Snapshot:

• Start Date: Immediate openings available
• Position: French Bilingual Customer Service Specialist
• Compensation: A competitive salary
• Company: arenaflex
• Location: Remote

Compensation, Scheduling, and Training Details:

• Payrate: $22.04/hr.
• Location: Work from Home
• Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST
• * Due to business needs, schedules will be comprised of evenings, weekends, holidays, and overtime will be scheduled as necessary.
• Start & end times will vary.
• To ensure you're set up for success, there will be 5 weeks of paid training.
• Training will be comprised of self-led activities, instructor-led curriculum, and on-the-job training.

Why You Should Apply:

• Growth opportunities available
• Call center career mapping for quality assurance, training, and leadership opportunities for those desiring career development
• Work from home positions – you provide the internet, and we provide the equipment!
• As your career progresses and competencies are assessed, there is earning potential up to $21.45/hr. within the program
• arenaflex offers paid time off and paid holidays, as well as voluntary health and retirement benefits
• Access to our "Perk spot" program, which offers discounts and rebates on goods and services from today's best-known brands, as well as opportunities to take advantage of our education and learning discounts

What's a Typical Day as a French Bilingual Customer Service Specialist?

• Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries
• Actively resolving complaints and concerns within the queue
• Investigating billing and fraudulent activity concerns
• Processing account requests
• Providing guidance with product features and properly diagnosing hardware/software issues
• Screen sharing to resolve technical issues as needed
• Coordinating appointments for further troubleshooting and maintenance
• Researching articles and work instructions to efficiently resolve inquiries
• Properly documenting notes and effectively summarizing conversation details
• Openly accepting feedback, coaching, and training to further develop skills

This Job Might Be an Outstanding Fit If You:

• Have the ability to build rapport and trust with people quickly
• Are able to articulate your thoughts clearly and concisely in both languages (French and English)
• Solicit feedback openly and adjust accordingly
• Have a High School Diploma or GED
• Have hardwired home internet with a download speed of at least 40 mbps
• Working knowledge of technology and strong digital literacy
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not required

What Happens Next?

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry – even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

How to Apply:

If you choose to apply, please:

• Interview from the workspace that you plan to work from
• Have your photo ID with you
• Have a piece of mail to verify your address

Join arenaflex Today!

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a French Bilingual Customer Service Specialist today!

About arenaflex

Work changes everything. And at arenaflex, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at arenaflex, we are dedicated to providing you with limitless opportunities to enrich your life – just ask the 300,000 people we employ each year.

Equal Employment Opportunity and Affirmative Action Employer:

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At arenaflex, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to arenaflex's Human Resource Knowledge Center. arenaflex complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Apply Now:

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job