Experienced Customer Service Associate (Part-Time) – Lighting Solutions Support

At arenaflex, we're on a mission to illuminate the world with innovative lighting solutions. As a part-time Customer Service Associate, you'll play a vital role in supporting our distribution customer service and quotation efforts in a fast-paced, detail-driven environment. If you're highly organized, communicative, and comfortable juggling multiple tasks, we want to hear from you.

About the Role

As a Customer Service Associate at arenaflex, you'll be the face of our company, providing exceptional customer service and support to our sales and customer service teams. Your primary responsibilities will include:

• Order Entry and Review: Enter and review orders through manual data entry and/or system-generated uploads, ensuring accuracy and efficiency.
• Accurate Quotes: Provide accurate quotes for simple fixture, lamp, and ballast requests, meeting customer expectations and deadlines.
• Communication: Communicate lead times, tracking updates, and order details to sales reps, distributors, and manufacturers, ensuring seamless collaboration and customer satisfaction.
• Customer Service: Deliver excellent customer service – digitally and by phone – by responding to inquiries and providing timely updates, resolving issues promptly and professionally.
• Job File Management: Maintain organized job files and monitor quote request activity, ensuring easy access to critical information.
• Collaboration: Collaborate with sales team members to ensure customer needs are met and expectations aligned, fostering strong relationships and driving business growth.
• Administrative Tasks: Perform general administrative tasks as needed, supporting the team's success and efficiency.

This role is crucial to ensuring our customer interactions are responsive, accurate, and solution-focused. As you grow in the role, there may be opportunities to expand your responsibilities based on team needs, allowing you to develop new skills and take on new challenges.

Who You Are

We're looking for a natural problem-solver with a sharp, business-minded approach to challenges. If you:

• Enjoy Helping Others: You like helping others, building strong relationships, and delivering results that exceed expectations.
• Are Detail-Oriented: You're detail-oriented and analytical, gathering and assessing information to uncover insights and drive decision-making.
• Communicate Effectively: Communication is your strength – clear, concise, and adaptable across written and verbal forms.
• Are Tech-Savvy: You're tech-savvy and resourceful, picking up new systems quickly and enjoying using tools to streamline work.
• Stay Calm Under Pressure: You remain calm under pressure, staying flexible when things shift and adapting to changing priorities.

Where & How You'll Work

In this hybrid role, you can expect a combination of days spent working remotely from home and in the Baltimore office. We offer a flexible work environment that allows you to balance your work and personal life while still being an integral part of our team.

Who We Are

At arenaflex, we believe in creating atmospheres where people and ideas can grow. We're a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between. Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison. We envision a world where technology seamlessly enriches lives.

Requirements

To succeed in this role, you'll need:

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Experience in Customer Service: At least 2 years of experience in customer service, quotations, and/or administrative duties within the lighting industry.
• Technical Skills: Proficiency with Microsoft Office programs and enterprise resource planning (ERP) software.
• Independence and Prioritization: The ability to work independently, prioritize simultaneous assignments with accuracy and efficiency.

Bonus Points for Having

Prior experience in the lighting industry (sales rep, manufacturer, or distributor) is a plus.

Compensation

This regular part-time position is classified as hourly, non-exempt. The anticipated initial base rate/salary range is $20-$24 per hour. Depending on an individual's job-relevant qualifications, the range may be exceeded.

Diversity, Equity, and Inclusion

At arenaflex, diversity is a simple fact and inclusion is our expectation. We're an equal opportunity employer and are committed to providing opportunities to all employees and applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about delivering exceptional customer service and supporting our team's success, we encourage you to apply for this exciting opportunity. Join us at arenaflex and help illuminate the world with innovative lighting solutions. ```html

Apply Now

Ready to take the next step in your career? Click the link below to apply for the Customer Service Associate (Part-Time) role at arenaflex.