Call Center Associate – Medicaid
Job Description:
- Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
- Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.
Requirements:
- Must be at least 18 years of age or older.
- Must have a high school diploma or general education degree (GED).
- Must be eligible to work in the United States.
- Must be able to clear a criminal background check and drug test
- High Speed internet access and space to work away from noise and distractions
Benefits:
- Full-time employment with benefits
- Work from home opportunity
- Standard scheduled. 8:30am – 5pm EST Monday through Friday, Weekends OFF!!
- Substantial Call Center & Customer Service Training
- Great Work Environment with Career growth
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