Experienced Director of Client Management – Virtual Team Lead for arenaflex
About arenaflex
At arenaflex, we believe that the right backing can empower people and businesses to achieve incredible things. As a global and diverse community of colleagues, we're committed to supporting our customers, communities, and each other. Our company values are built on a powerful promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued.Join arenaflex and Lead the Way
As a Director of Client Management at arenaflex, you'll have the opportunity to make a meaningful impact on our customers' lives and drive business growth. You'll lead a dynamic team of Senior Client Managers, overseeing a portfolio of merchant relationships with companies headquartered across Southern California. Your expertise and leadership will be instrumental in establishing mutually beneficial, profitable, and long-lasting relationships with our clients.About the Role
As the Director of Client Management, you'll be responsible for leading a team of 5 Senior Client Managers to grow arenaflex revenue by establishing and deepening relationships with 400+ respected brands. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies.Key Responsibilities:
- Lead a team of 5 senior client managers and help them manage, deepen, and improve relationships with 400+ respected brands.
- Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.
- Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.
- Lead your team in maintaining and strengthening arenaflex' business by showcasing value, growing revenue, improving share, and increasing profitability.
- Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators.
- Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.
- Model key sales behaviors/skills and balance deal and skill coaching.
- Increase Merchant Satisfaction and maximize profits with an enterprise approach.
Essential Qualifications:
- 8+ years of experience in client management, sales leadership, or a related field
- Proven track record of success in driving revenue growth and improving share
- Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
Preferred Qualifications:
- Experience working in the payments industry or a related field
- Knowledge of payment trends and economic/competitive indicators
- Experience developing and implementing sales strategies and tactics
- Strong understanding of customer relationship management (CRM) systems and tools
- Experience working with cross-functional teams to develop and implement marketing campaigns and initiatives
Skills and Competencies:
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to analyze complex data and develop effective solutions
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong understanding of customer relationship management (CRM) systems and tools
- Ability to develop and implement sales strategies and tactics
- Experience working with cross-functional teams to develop and implement marketing campaigns and initiatives
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Director of Client Management, you'll have access to a range of learning and development opportunities, including:- Regular training and coaching sessions to develop your leadership and sales skills
- Opportunities to attend industry conferences and events to stay up-to-date on the latest trends and best practices
- Access to arenaflex' extensive library of online training resources and courses
- Regular feedback and performance evaluations to help you set and achieve your career goals
Work Environment and Company Culture:
At arenaflex, we're proud of our inclusive and supportive work environment. Our company culture is built on a commitment to diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.- Flexible work arrangements, including remote work options and flexible hours
- Comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities to participate in arenaflex' community outreach and volunteer programs
- Access to arenaflex' extensive network of colleagues and industry partners
Compensation, Perks, and Benefits:
As a Director of Client Management at arenaflex, you'll be eligible for a competitive salary and benefits package, including:- Base salary: $150,000 - $200,000 per year
- Bonus structure: up to 20% of base salary
- Comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities to participate in arenaflex' community outreach and volunteer programs
- Access to arenaflex' extensive network of colleagues and industry partners