Experienced Data Entry and Claims Specialist – Transforming arenaflex's Customer Experience

At arenaflex, we're dedicated to revolutionizing the way we interact with our customers, and we're looking for a skilled Data Entry and Claims Specialist to join our team. As a key player in our customer service department, you'll be responsible for ensuring seamless and efficient processing of claims, while maintaining the highest level of accuracy and attention to detail.

About arenaflex

arenaflex is a dynamic and innovative organization that's passionate about delivering exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact on our customers' lives. With a strong commitment to excellence, we're constantly striving to improve our processes, products, and services to meet the evolving needs of our customers.

Job Summary

As an Experienced Data Entry and Claims Specialist at arenaflex, you'll play a critical role in supporting our change management initiatives, promoting departmental and enterprise-wide excellence, and delivering exceptional customer experiences. Your primary responsibilities will include:

Key Responsibilities

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Meets or exceeds departmental quality and service standards.
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
• Determines eligibility and confirms effective dates for benefit elections based on contractual guidelines.
• Leverages critical thinking and problem-solving skills to create and modify member level records across multiple products, applications, platforms.
• Maintains accurate member records by verifying dates, names, salary figures, and other information provided by groups.
• Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes.
• Considerate of what the customer will experience in all actions. Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness on system work independently.

Qualifications

Education and Experience

• High School or GED (Minimum Required)
• No prior experience required

Other Skills and Abilities

• Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Ability to work with others in a team environment.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates interpersonal skills with a collaborative style.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.

Skills and Competencies Required for Success

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Data Entry and Claims Specialist, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact on our customers' lives. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Competitive salary and benefits
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• Ongoing training and development opportunities
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) retirement plan

How to Apply

If you're a motivated and detail-oriented individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Confidentiality

All applications will be kept confidential according to EEO guidelines. Apply for this job