Experienced Customer Support Representative – Onsite Veterinary Assistance
At arenaflex, we're on a mission to revolutionize the way we care for our furry friends and their human families. As a leading online pet pharmacy, we're committed to providing exceptional customer experiences that exceed our clients' expectations. We're now seeking a talented and enthusiastic Customer Support Representative to join our dynamic Veterinary Assistance team in Louisville, KY!
Why You'll Love Working at arenaflex
At arenaflex, we prioritize our colleagues' well-being, safety, and culture. We offer a comprehensive benefits package that includes:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- Environment-controlled climate
- Employee 20% discount program at arenaflex for all your pet needs
- 401(k) with company matching
- Group building events and company-supported lunch gatherings
- Professional development and advancement opportunities
- Health insurance qualification on the first of the month
- Financed child, adult, and pet care through Care.com
- Discounts on various items through the LifeMart discount stage
What You'll Do
As a Customer Support Representative, you'll be the face of arenaflex, connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests. Your responsibilities will include:
- Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as needed to resolve issues
- Completing data entry of solutions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
- Working with a willingness to learn and grow, as we share feedback, receive input, and work in a culture of openness and development
- Communicating with veterinary facilities via telephone (occasionally other stations depending on the situation) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
- Expecting a significant portion of the average business day will be outbound veterinary facility/client telephone contacts
What You'll Need
To succeed in this role, you'll need to possess:
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong work ethic, be a self-starter, and stand out enough to be noticed to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
- Strong decision-making abilities
- Demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
- Ability to adapt to change as per the business needs of the organization
- Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
- Ability to maintain confidentiality and secure sensitive data
- Ability to pass personal investigation
- Willingness to appear for work on time and be committed to being your best
Join Our Team
If you're passionate about delivering exceptional customer experiences and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply to this exciting opportunity. Don't miss out on the chance to be part of a leading online pet pharmacy that's revolutionizing the way we care for our furry friends and their human families.
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