Senior Credit & Collections Specialist, Escalations Analyst

Job Description:

• Analyze and manage complex and high-value delinquent accounts.
• Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
• Make daily decisions regarding order holds or releases based on credit limits and payment status.
• Identify and escalate potential write-offs to management​.
• Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
• Communicate negotiated resolutions and obtain necessary approvals from internal teams.
• Provide regular updates and progress reports to leadership.
• Engage with customers to present tailored solutions addressing cash flow challenges.
• Propose and escalate alternative payment options when necessary.
• Maintain a professional and diplomatic approach in all customer interactions.
• Support strategic customers and expand market segments.
• Provide insights and trends to Sales and other stakeholders to inform business decisions.
• Develop and implement strategies to ensure accounts remain current post-resolution.
• Train and mentor new team members.

Requirements:

• Typically requires 5+ years of related experience
• Exceptional communication and negotiation skills
• Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, Teams, etc.
• Experience in corporate credit and collections
• Strong understanding of finance principles and practices
• Strong customer service skills
• Ability to multitask across various systems while meeting deadlines
• Prior negotiation experience

Benefits:

• Competitive compensation package
• Health insurance
• Paid time off
• Professional development opportunities

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