Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Mission-Driven Team
At arenaflex, we're dedicated to empowering individuals and businesses to thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're committed to delivering exceptional results with unwavering integrity. We're seeking an experienced Health & Benefits Customer Service Representative / Support Specialist to join our team and help us strengthen and simplify the health and wealth journey for our customers.
About arenaflex
arenaflex is a forward-thinking organization that's passionate about driving results and making a positive impact on people's lives. Our mission is to provide innovative solutions that empower individuals and businesses to achieve their goals. We're a community of like-minded professionals who share a commitment to excellence, integrity, and customer satisfaction.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced position requires a customer-focused approach, with a strong emphasis on delivering exceptional service and education to our customers. You'll be responsible for:
- Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction
- Consulting with members to support easy navigation of available online tools, from checking account balances to submitting claims
- Resolving issues without management intervention to remove barriers for the member
- Protecting sensitive member information with discretion
- Engaging with members at all levels, prioritizing effectively to meet member service goals and deadlines
- Performing other duties as assigned
Key Responsibilities:
* Provide exceptional customer service through telephonic interactions, ensuring high-quality service and education to customers
- Support customers in navigating online tools and resources, including account balances and claim submission
- Resolve issues independently, without management intervention, to remove barriers for customers
- Protect sensitive customer information with discretion and confidentiality
- Engage with customers at all levels, prioritizing effectively to meet service goals and deadlines
- Perform other duties as assigned by management
Training & Development
As a new hire, you'll participate in a comprehensive training program, which includes:
- Mandatory attendance during the training period (approximately 4-5 weeks)
- Paid training with PTO accrual during the training period
- A product exam at the end of training, requiring a passing score of 85% to continue in the role
- Ongoing training and development opportunities to enhance your skills and knowledge
Schedule & Availability
* Training Schedule: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
- Regular Schedule: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
- Some Saturdays: 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
Requirements & Qualifications
* 1-3 years of experience in Customer Service
- Prior call center experience preferred
- No degree required
- Computer knowledge and skills, comfortable learning new systems
- Ability to learn, memorize, and retain information
- Basic understanding of medical/reimbursement terminology preferred
- Ability to adapt to a fast-paced environment
- Problem-solving skills
- Attention to detail and accuracy
- Analytical skills
- Prolonged periods of sitting at a desk and working on a computer
- Occasionally lift items up to 25 pounds
- Ability to work overtime
Compensation & Benefits
* $17.50/hour plus incentive
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Ongoing training and development opportunities
How to Apply
If you're passionate about delivering exceptional customer service and are committed to making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our mission-driven team at arenaflex.
Why Join arenaflex?
- Be part of a people-centric and client-obsessed organization that's passionate about driving results and making a positive impact on people's lives
- Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan, and paid time off
- Participate in ongoing training and development opportunities to enhance your skills and knowledge
- Work in a fast-paced and dynamic environment that's committed to excellence and customer satisfaction
- Make a difference in the lives of our customers and contribute to the success of our organization
What We Offer
- Competitive compensation package, including $17.50/hour plus incentive
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Ongoing training and development opportunities
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
How to Apply
- Visit our website to submit your application
- Provide your resume and cover letter
- Complete our online application form
- Participate in a phone or video interview
- Complete a skills assessment or training exercise
- Join our team and start making a difference in the lives of our customers!