Customer Service Representative

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<p><strong>Customer Service Specialist </strong> </p><br>All candidates should make sure to read the following job description and information carefully before applying.<br><p>Teleperformance certified as a great place to work UK in 2024! </p> <p><strong>. </strong> </p> At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.<p>You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. </p><p><strong>Start Date </strong> </p> <p><strong>: 18 August 2025 </strong> </p> <ul><li> <p><strong>Salary </strong> </p> <p>: £25,396.80 per annum (£12.21 per hour) </p> </li><li> <p><strong>Location </strong> </p> <p>:Work from Home </p> </li><li> <p><strong>Shifts </strong> </p> <p>: Monday to Saturday between 7.00 am and 9.30 pm, Sunday pm. Please note you must be able to work any shifts between these times. </p> </li><li> <p><strong>Training </strong> </p> <p>: 2.5 weeks </p> </li><li> <p><strong>Contract </strong> </p> <p>: Full Time Permanent (40 hours per week) </p> </li><li> <p><strong>Background Checking </strong> </p> <p>: </p><ul><li><p>Right to Work in the UK </p> </li><li><p>Criminal Record Check </p> </li><li><p>Credit Check </p> </li><li><p>Any other associated checks </p> </li><li><p>3 year employment history check </p> </li> </ul> </li> </ul><p><strong> Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training </strong> </p><p><strong>What you'll be doing </strong> </p><ul><li><p>Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process. </p> </li> </ul><ul><li><p>Resolving any queries customers may have with their banking which can bring challenge and reward. </p> </li><li><p>Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them. </p> </li><li><p>Working with fabulous colleagues across our contact centres so customers always have the right person to speak to. </p> </li> </ul><p><strong>We need you to have </strong> </p><ul><li><p>Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. </p> </li><li><p>Great communication skills with a natural ability to engage and build rapport with lots of different personalities. </p> </li><li><p>A flexible and positive working approach to suit customer needs and business demands. </p> </li><li><p>Genuine enthusiasm to work with your team to achieve collective goals in a timely way. </p> </li><li><p>A digital first mindset that will help us achieve companywide expectations and brand growth. </p> </li><li><p>A caring, positive attitude with a genuine desire to exceed our customers' expectations. </p> </li> </ul><p><strong>We'd love you to have </strong> </p><ul><li><p>Working knowledge of Microsoft Office applications </p> </li><li><p>Some financial services experience. </p> </li><li><p>Knowledge of banking products </p> </li><li><p>Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within. </p> </li> </ul><p><strong>Our Benefits </strong> </p><ul><li><p>On-line recruitment process, with potential job offer within 24 hours </p> </li><li><p>Refer & Earn Scheme </p> </li><li><p>28 days' holiday (including Salary: GBP 25396 - 25396 per year