Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, helping them navigate the complexities of property and casualty insurance. If you're passionate about insurance, customer service, and working from home, we invite you to join our dynamic team at arenaflex.

About arenaflex

arenaflex is a leading provider of insurance and roadside assistance services, committed to empowering our members and customers with peace of mind and protection. Our mission is to deliver exceptional customer experiences, foster a culture of inclusivity and diversity, and invest in the growth and development of our team members. As a work-from-home Insurance Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our members and customers.

Key Responsibilities

As an experienced Insurance Customer Service Representative, you'll be responsible for:

• Handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by P&C insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from the member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an experienced Insurance Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate, depending on experience and salary zone. You'll also be eligible for an Annual Merit Increase, comprehensive health benefits, including Paid Time Off (accruals begin on the first day of employment), a 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts.

Essential Qualifications

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of insurance industry and club insurance agency policies and procedures
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards
• Proficiency in EPIC and other relevant software systems

Skills and Competencies

* Excellent customer service and communication skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office and other relevant software systems
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in the growth and development of our team members. As an experienced Insurance Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in the insurance industry
• Take on new challenges and responsibilities
• Participate in training and development programs
• Collaborate with a talented team of professionals
• Enjoy a dynamic and inclusive work environment

Work Environment and Company Culture

As a work-from-home Insurance Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of inclusivity, diversity, and teamwork. We're committed to fostering a welcoming and supportive environment that encourages collaboration, creativity, and growth.

Compensation, Perks, and Benefits

As an experienced Insurance Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate, depending on experience and salary zone. You'll also be eligible for an Annual Merit Increase, comprehensive health benefits, including Paid Time Off (accruals begin on the first day of employment), a 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts.

How to Apply

If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. Apply for this job